Engraved Memorials/908 Ltd (Unit 9A, Number One Industrial Estate, Consett, DH8 6ST) is a business based in England, and is therefore governed by English law. This website, including any subsite accessible through the home page, (referred to collectively below as 'The Site') is published and maintained by 908 Ltd. (hereinafter referred to as "The Company"). When you access, browse or use this website you accept, without limitation or qualification, the terms and conditions set out below and any additional terms and conditions of use set out in any subsite. These terms and conditions are applicable for anybody who can view the website in any other country, and / or has contact with us at Engraved Memorials/908 Ltd (engravedmemorialsuk.com) by any other means of communication such as electronic mail, fax or post, without necessarily having viewed the website.

1. Copyright
Copyright or similar rights in all logos, trade marks, textual content, the selection and arrangement thereof is owned by The Company. ALL RIGHTS RESERVED. Copyright or similar rights in all design, graphics relating to the design, the selection and arrangement thereof, and all software compilations, underlying source code, databases, and software (including applets) is owned by 908 Ltd. ALL RIGHTS RESERVED. Copyright or similar rights in all photographic images on the site is owned by The Company or The Technology Provider. ALL RIGHTS RESERVED. Use of the materials on The Site, including reproduction, modification, distribution or republication, without the prior written permission of The Company or The Technology Provider is expressly prohibited.

2. Trade marks
Products and services referenced on the website are either trade marks or registered trade marks of The Company in the UK and/or other countries. Other products, services or company names referred to on this website may be trade marks of their respective owners.

3. Disclaimers
3.1 General
To the fullest extent permitted at law, The Company is providing The Site on an 'as is' basis and hereby excludes any warranty, express or implied, as to the quality, accuracy, timeliness, completeness, performance, fitness for a particular purpose of The Site or any of its contents. Except as specifically stated on The Site, to the fullest extent permitted at law, The Company will not be liable for any direct, indirect, consequential or incidental damage or loss of any kind (including, without limitation, loss of profits, business interruption, loss of or corruption to business information or data, damage to business equipment or assets), however caused, arising in contract, tort or otherwise from the use of or inability to use The Site, or any of its contents, or for any claim by a third party. For the avoidance of doubt, The Company does not limit its liability for death or personal injury to the extent only that it arises as a result of the negligence of The Company, its affiliates, directors, employees or other representatives. The Company make no warranty that the contents of The Site and the server that makes The Site available are free from infection by viruses or anything else which has contaminating or destructive properties.

3.2 Links
The Site may contain links to other third party Internet sites on the World Wide Web. The Company provides such links for your convenience only, and is not responsible for the content of any third party site linked to or from The Site. Links from The Site to any other site do not mean that The Company approve of, endorses or recommends that site. The Companies disclaim all warranties, express or implied, as to the accuracy, legality, reliability or validity of the contents of any other site.

4. Data Protection
The Company considers as private any personal information (i.e. information from which you can be identified) supplied by you to The Company while using The Site and will hold it in accordance with applicable Data Protection legislation currently in force. You have the right to request a copy of the personal information that The Company hold about you and to have any inaccuracies corrected. In the event that your personal information is no longer used by The Company for the purposes for which your permission has been obtained, The Company will use commercially reasonable efforts to delete it except insofar as it is necessary to retain such information to comply with other relevant or applicable law. Your personal information will be used to provide you with services, notification and for research purposes. This clause is in addition to the clauses set out in the Privacy Policy.

5. E-commerce
5.1 Contact Information
908 Ltd Unit 9A, Number One Industrial Estate, Consett, DH8 6ST Tel: (UK) 0845 9008 908 / 0191 414 6318 or (Overseas) 0044 845 9008 908 (between the hours of 9am to 5:00pm Monday to Friday) Fax: 0845 9008 907 Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

By ordering with us you give us your permission to send email updates. However you can unsubscribe from these updates at any time.

5.2 Complaints
Any complaints will be handled quickly and effectively. On receipt of a complaint The Company will contact the customer to confirm exact details within 5 working days. If the complaint is with a faulty product, then that product will be replaced immediately subject to stock availability. If the complaint is not with the product but a fault with the engraving, The Company will endeavour to firstly correct the fault where possible or re-engrave a replacement as soon as practicable. If there is any other type of dispute The Company will endeavour to find a suitable solution as quickly as possible. The Company will keep the consumer informed about progress of any complaint at regular intervals. All complaints are dealt with in a confidential manner. Refunds Policy - Refunds are only available on faulty goods. Refunds are not available on engraved items, but are replaced like for like Free of Charge. The Company welcomes any feedback from customers on ways to improve the site.

5.3 Delivery
Unless delivered by the Company’s own transport, delivery shall be deemed to have been effected upon delivery by the Company to the carrier named by the customer or other carrier for transport to that destination. In cases of prices being quoted ex-works delivery shall be deemed to have been effected upon notification to the customer that the goods are available for collection. The Company retains the absolute right to select the method and route of carriage of the goods. Delivery dates mentioned on any quotation or acceptance or elsewhere are approximate only and not of contractual affect. Time is not of the essence of the contract so far as regards delivery dates nor shall the Company in any event be under any liability to the Customer in respect of any delay in delivery. In cases of orders involving more than one delivery if default is made is in payment on the due date the Company shall have the right to suspend all or any further deliveries pending payment or to terminate the contract in its entirety by notice in writing to the customer. Refusal by the customer to take deliveries at the specified times will relieve the Company from the obligation to make further deliveries without prejudice to the Company ’s right to recover damages for such refusal. In the event of non-delivery, claims must be sent in writing to the carrier and to the Company within 10 days of the date the Company’s advice note or invoice or other notification of despatch. All deliveries must be signed for, but please check the Products and/or Packaging for damage before signing (except in the case of Products sent by post and which are small enough to be put through your letterbox). If you are unable to check the contents of the package at the point of delivery to the address you have specified then, where a third party carrier delivers your Products, please sign for the Products as "DAMAGED". As failure to do so may affect any warranty claims that you make in the future.

5.4 Damages
Any damage or defects to Products must be notified to us within three (3) business days from receipt your delivery (being Monday to Friday and not including weekends or bank holidays) (Business Day). You agree that failure to notify us of any damage within three (3) Business Days constitutes acceptance that Products were undamaged on delivery.

6. Governing Law and general provisions
The Site and these terms and conditions are governed by English Law. The English courts will have exclusive jurisdiction over any disputes arising in relation thereto. If any part of these terms and conditions is found void and unenforceable, it will not affect the validity of the balance of these terms and conditions, which shall remain valid and enforceable. Copyright 2012 908 Ltd. All rights reserved. Last revised: March 2018